‘hail and ride‘ high bench.
‘Hail and Ride’ is a section of bus route that do not have dedicated
bus stops.
The poor integration with travel apps and internal bus screens that people new to the area experience, means it is often difficult for these to catch the bus, and know where they can be dropped off.
The poor integration with travel apps and internal bus screens that people new to the area experience, means it is often difficult for these to catch the bus, and know where they can be dropped off.
even locals are often unsure where the bus
route is.
When investigating this issue, we found the real issues with
Hail and Ride stem from problems with: accessibility, consistency, and passenger confidence.
ultimately, this made an unpleasant experience for
passengers.
We proposed a commentary on these issues of Hail and Ride,
creating a retrofit bench that is supposed to help improve experience, but installed
at height to ensure the passenger can see the bus approaching. The installation
height was also intended to highlight the accessibility issues that passengers
face, making it out of reach for many.
Special thanks to the rest of the team: Nikolai Aarre, Amelia Wong, and Zhixi Dai.
also check out these!
© Jam Scones Design 2023. all rights reserved.